Returns & Refunds Policy

We hope you’re happy with your purchase, but if you need to return an item, we’re here to help.

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1. Contact us before returning:

Before sending anything back, please contact us for return authorization.
Returns sent without prior contact may not be accepted.

You can reach us at:
📞 01938 559573

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2. Return period

You have the right to cancel and return your order within 14 days of receiving your goods, for a full refund (including the delivery cost).
To exercise this right, you must contact us within 14 days of delivery.

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3. Condition of returned items

Items must be returned:

• In their original condition

• Unused and unworn (where applicable)

• With all original packaging, labels, and tags intact

We may make a deduction if returned goods show signs of handling beyond what is necessary.

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4. Return shipping

Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of return postage.
We ask that you use a  tracked service, as we cannot be held responsible for items lost in transit.

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5. Faulty or incorrect items

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible. We will arrange a replacement or refund and cover any reasonable return postage costs.

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6. Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 14 days of receiving the returned goods.